new
Campaigns
Broadcasts
Numbers
Contacts
SMS
Enhanced Opt-Out
Call Loop now offers Enhanced Opt-Out, a smarter way to catch unsubscribe requests — even when contacts don't type them perfectly.
What's New
🛑
Opt-outs recognized in any format
Call Loop scans each incoming message for an opt-out keyword such as STOP, CANCEL, or UNSUBSCRIBE, in any letter case. Punctuation, symbols, digits, spaces, and emojis around the word no longer stop it from being recognized, so replies like "Stop." or "STOP 🙏" count.
⚙️
Soft unsubscribe
When a match is found, the contact is automatically soft-unsubscribed from future broadcasts, campaigns, and other scheduled or triggered messages. No manual action is needed.
✅
Why It Matters
Enhanced Opt-Out lowers compliance risk and honors contacts who clearly meant to opt out. It also protects your deliverability and account reputation.
Getting Started
To enable it, go to
Settings
→ Company
→ Conversations
→ Opt-Outs
.