💡 Feature Requests

Currently, accounts can only have one custom short URL domain. Many businesses manage multiple brands, products, campaigns, or clients under a single account and need the ability to use different branded short URLs for each. Requested enhancement: Allow customers to add and manage multiple custom short URL domains within the same account.

As a customer, I want to filter out or segment contacts that return specific error codes after an SMS broadcast.

As a user I want to process my call list via Ringless, any failed ringless I want to process as Voice. Currently, I have to pull a report and create a new broadcast for the voice, but if there was logic available in the Campaign interrupts I could do a single campaign flow that processes both the ringless and the voice.

Some of our members have picked up the phone on the first ring and heard silence. Then they called us asking why we called. We’d like to see the system play the voicemail recording when they pick up the phone instead of silence.

As a user, I'd like the ability to show my company name as the caller ID for my ringless voicemails.

As a user I want to send RCS messages.

As a customer, when someone replies to one of our SMS or MMS, I want to get an email with the name of the Broadcast, Campaign, or Trigger. Also, all the default contact info of the person who replied and the actual message they sent.

As a customer, I will provide the audio files for each of my contacts, and I want to send each of them their custom audio in 1 broadcast. I would be ok if I recorded the general message and an AI similar to my voice would say my customer's name.

Summary: AI-powered inbox: classify and auto-respond to abandoned cart & welcome series replies using natural language Description: E-commerce customers running abandoned cart and welcome series campaigns need intelligent reply handling beyond basic keyword matching. The request is for an AI layer that classifies inbound SMS/voice replies in natural language, then automatically responds with contextually appropriate copy or triggers an opt-out. Handling edge cases like ambiguous questions, objections, and intent signals that keyword triggers miss entirely.

Call Loop would ask the customer essential questions about the campaign they want to build, and it would use Call Loop tools to create the sequence with an AI voice for calling tools