💡 Feature Requests

Several customers have shared that they need a simple way to export their messaging activity — including SMS, Ringless Voicemail, and Voice Broadcast — into a CSV file. Right now, reporting is limited to viewing individual broadcasts. There’s no way to download overall activity, totals, or summaries in one place. Why this is useful: Quickly answer questions like “How many messages were sent today?” Build your own dashboards or analytics Combine data from multiple broadcasts Share reports with other team members What customers are requesting: A button or option to export messaging data to CSV, allowing more flexible reporting and deeper analysis. If this feature would help your workflow, please vote for it!

Customers have asked for more control over list management inside automations. Specifically, when a contact is added to List A, they want the option to automatically remove them from List B. This helps prevent contacts from receiving messages that no longer apply to them and eliminates the need to manually clean up lists. What customers want: A simple “Is contact on this list?” filter for Yes/No branching Logic that can remove a contact from List B when added to List A Cleaner automations without manual list maintenance Why this matters: Avoid sending irrelevant messages Keep lists updated automatically Reduce manual work inside journeys If automated list management would make your campaigns easier, vote for this feature!

Customer says: I want to know if by transferring the call to the company number when the customer dials, for example, number 1, I can add the specific extension

This would work like our phone checker but for DNC

As a customer, I want to know how the replies from the broadcast are organized.

If a contact is in a Campaign and replies to an SMS or triggers a Call Bank from an RVM, the campaign should automatically pause for that contact and notify the customer.

The customer has requested the ability to use voice cloning for voicemails. Currently, the text-to-speech voices are not perceived as natural enough, and they would like the option to clone a real human voice to improve personalization and engagement.

Currently, when testing through the GoHighLevel integration, numbers that get blocked due to too many failed attempts cannot be easily identified. There’s no way to view a report unless it is tied to a broadcast or campaign. Request: Add reporting or logs that allow users to see when/why a number is blocked during testing or integration use, not only within campaigns. This would help users quickly diagnose issues, reduce confusion during testing, and improve troubleshooting without having to escalate to support.

As a customer, we feel our contacts will think the new Call Loop shortened link will seem like a spammy link

Users would like the ability to bulk delete unsubscribed and failing contacts from the broadcast list. The current way to do it is by manually deleting them via the contacts menu, and that way, you have to do it individually. Users are requesting to be able to mass remove and unsubscribe.