You can now set up an automatic SMS reply for your local and toll-free numbers, so when a contact replies to one of your texts, they get an instant response without any manual effort from your team.
How to set it up
Go to your Numbers page, find the number you want to configure, and click the Auto-Response button on that row. Enable it, write your message (media, links, and templates are all supported), and hit Save.
How it works
Auto-response only triggers when a contact replies to an automatic sending, like a broadcast or campaign. It will not fire in the following cases:
- The message was sent manually from the inbox
- The contact replies with a service keyword (STOP, START, HELP)
- The contact is in a keyword or data collection flow
- The contact replied Yes or Y to a webform double opt-in
To prevent abuse, each contact receives a maximum of one auto-reply per 24-hour window. If they reply again within that same period, no additional auto-response is sent.
Billing
Auto-response messages are charged the same as regular SMS. One credit per segment, two credits if the message includes an attachment.